Terms & Conditions
Terms & Conditions
Clarinet & Flute London and Sax.co.uk are trading names of Saxophones Ltd. Our London showroom features a dazzling display of instruments all of which are available to play test in our demo studios. We are complete clarinet and flute specialists stocking numerous accessories, the majority of which are unavailable through general music stores. If you are lucky enough to live locally or able to visit London then please come and visit us, otherwise we can provide unparalleled service by mail order.
Our Company registered address is 601, London Rd, Westlcliff-on-Sea, Essex SS0 9PE but this is our accountant's address so do not expect to find any instruments there!
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Basket" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit & debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency at the current rate.
We deliver your order right away. Orders received before 2pm are normally shipped the same day by 24 hour courier first or second class post. International orders are generally received in under 7 days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.
Unless otherwise stated, all goods have a manufacturers warranty for 12 months and some for as long as 5 years! Your warranty is with the manufacturer and we will help replace your faulty item by contacting the manufacturer on your behalf. Please note damaged goods are not covered under a manufacturers warranty
Please email us at email@example.com, alternatively, you can call on 0207 620 6099 or write to us at Clarinet & Flute London, 26 Stamford St, London SE1 9LQ
Clarinet And Flute do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.
Returns Policy - Online & Telephone Sales
14 days cancellation period, starting from when the goods are received.
There is no automatic right of refund where hygiene issues are relevant such as used mouthpieces & reeds.
A full refund will be made including standard postage as stated on our website. The cost of any customer selected non-standard delivery option will not be refunded.
For a full refund, goods must be returned in brand new retailable condition. Any reduction in value will be deducted from the refund. Reduced value may be due to marks, damage, wear, damaged packaging etc.
It is the customer’s responsibility for the cost and safe return of the goods. Please email us at firstname.lastname@example.org or phone 0207 620 6099 for an estimated return cost.
Refunds will be made within 14 days of notice of cancellation, as long as the goods have been received by Clarinet And Flute